Returns and Refund
At Nutrione, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a 15-day return policy. To be eligible for a refund, the product must be unused and in the same condition that you received it.
How to Initiate a Return:
- Contact our customer support team at info@nutrione.shop within 15 days of receiving your order to request a return.
- Our team will provide you with instructions on how to return the product.
- Once we receive the returned item and verify its unused condition, we will initiate the refund process.
Refund Process:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 20 business days for the refund to appear in your account, depending on your payment provider.
Non-Returnable Items:
- Certain items are not eligible for return, including perishable goods and personalized items.
Shipping Costs:
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
Exchanges:
- We do not offer exchanges at this time. If you need a different item, simply return the unwanted item for a refund and place a new order.
Contact Us: If you have any questions about our return and refund policy, please contact us at info@nutrione.shop. Our customer support team is here to assist you.